Returns & Exchanges

At Threadtide, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your embroidered bag, we offer a hassle-free return and exchange policy.

Return Statement

Our bags are crafted using embroidery techniques. If you have any questions regarding discrepancies between the images displayed on our website and the actual products, please contact us before making a purchase. We also encourage you to review our Returns and Exchanges policy page for further information. Thank you!

Custom Embroidered Bag Statement

Due to the personalized nature of our custom embroidered bags and the associated design costs, we currently do not accept returns or exchanges for these items. Please contact our professional customer service team before making a purchase, and we will be happy to provide expert answers to any of your questions. Thank you for your understanding!

Image Disclaimer

The images displayed on our website are for reference only. Due to variations in photography and production processes, actual product colors and details may differ slightly from what is shown. We strive to provide accurate representations, but please understand that these differences can occur. If you have any questions or concerns about a specific product, feel free to contact our customer service team for clarification. Thank you for your understanding!

Return Policy

Eligibility: Items must be unused, in their original condition, and returned within one week of receiving the order.
Process: To initiate a return, please Contact Us to obtain return authorization and instructions from our customer service team.

Exchange Policy

If you wish to exchange an item for a different style or design, please reach out to us within one week of receiving your order.
Exchanges are subject to availability, and any price differences will be adjusted accordingly.

Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent.

Refunds

Once we receive your returned item, we will process your refund within 5-7 business days, and the funds will be credited back to your original payment method.
If you have any further questions or need assistance, please feel free to contact our customer support team.

Returns & Exchanges